Privacy Policy

Privacy Policy – Sacred Earth Crystals

Effective Date: December 2025

Sacred Earth Crystals values your privacy and is committed to protecting the personal information of our customers, wholesale clients, and website visitors. This Privacy Policy explains how we collect, use, store, and protect your personal information in compliance with Australian privacy laws.

1. Collection of Personal Information

We collect personal information when you:

  • Make a purchase from our retail or wholesale store

  • Apply for wholesale access

  • Sign up for our newsletter or mailing list

  • Contact us via email, phone, or website forms

The information we may collect includes:

  • Name, email address, phone number, and postal address

  • Business information (ABN, business name) for wholesale customers

  • Payment and billing details

  • Order history and product preferences

2. Use of Personal Information

We use your information to:

  • Process and fulfill orders

  • Manage wholesale applications and accounts

  • Provide customer service and respond to enquiries

  • Send updates, promotions, and newsletters (if you have subscribed)

  • Improve our products, services, and website experience

We do not sell or trade your personal information to third parties.

3. Disclosure of Personal Information

We may share your personal information with:

  • Trusted suppliers, couriers, and payment processors to fulfill your orders

  • Service providers who help us operate our website or marketing

  • Legal authorities if required by law

All third parties are required to handle your information securely and only for the purposes we specify.

4. Data Storage and Security

We take reasonable steps to protect your information from unauthorized access, use, or disclosure. Personal information is stored securely on our systems and with our service providers, including our e-commerce platform, payment processors, and email service providers.

5. Access and Correction

You may request access to the personal information we hold about you or request corrections if it is inaccurate. To do so, please contact us at hello@sacredearthcrystals.com.au

6. Marketing Communications

You may opt out of marketing emails and communications at any time by clicking the “unsubscribe” link in our emails or contacting us directly.

7. Children’s Privacy

Our website and services are not directed to individuals under 16 years of age. We do not knowingly collect personal information from children.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The latest version will always be available on our website.

9. Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, please contact:

Sacred Earth Crystals
Email: hello@sacredearthcrystals.com.au
Phone: 0436 695 725
Address: Units 17&18, 115 Robinson Road East, Geebung Qld 4034